Returns, exchanges and refunds
Everything we sell is tested and inspected before it leaves the store, so problems are rare. If something isn't right, here's how we fix it.
When we'll exchange an item
- The item you received doesn't match the order you placed and paid for.
- The item is faulty and you tell us within 48 hours of receiving it. You'll need to send it back for inspection before we decide. Faulty items are exchanged for the same product.
When we'll refund you
- An item you paid for turns out to be out of stock. For large orders, please confirm availability with us before paying.
- Refunds take 3–5 working days to reach you.
When we can't refund or exchange
- Orders that have already been confirmed and processed, or dispatched.
- Items delivered in working condition that match what you ordered. Please check your order within 48 hours of receiving it from the rider or logistics company.
- Exchanges for a different product once you've received the exact product you ordered.
Buying in store
Walk-in purchases are tested and inspected with you before you leave. Please make sure your items work and are complete before you leave the store. That includes testing microphones with your phone. We can't exchange or refund items reported faulty or damaged after you've left the store.
How to start an exchange
Message us on WhatsApp at 0803 212 9003 with your order number, a description of the problem and a short video if you can.